Review replies for local businesses
We answer every review on Google, Yelp, Trustpilot and G2 within minutes, in your voice, and send you a monthly read on what customers want fixed.
No credit card. Set up in about 10 minutes. Cancel anytime.
“Waited 40 minutes and nobody checked on us once. Tacos were good when they came.”
Your reply
Dana, thank you for letting us know, and I’m sorry about the long wait with no check-in. That isn’t the experience we want for anyone. I’d love to make it right — please call or text me directly at (619) 555-0142. — Maria, Owner
Example: the review lands, the owner gets a text, and the approved reply posts 12 minutes later.
Why it matters
+12%
more reviews once a business starts replying
+0.12★
higher average rating, from fewer baseless complaints
89%
of consumers expect business owners to respond
On Google, more reviews and positive ratings can help your local ranking. Replying is how you earn both. Read the evidence
Sources: Proserpio & Zervas, Marketing Science; BrightLocal Local Consumer Review Survey 2026; Google Business Profile Help.
How it works
1
A 10-minute questionnaire: your tone, who calls an unhappy customer, and what you can offer to make it right.
2
Happy reviews get a warm thank-you within minutes. Tough ones come to you first, with a calm reply ready and a text alert.
3
A short report, read by our team before it reaches you, with three patterns from your reviews and what to try next.
Your reputation playbook
Your voice, your never-say list, who approves what, and exactly how an unhappy customer gets back to a real person. It lives on your dashboard, and you can change it anytime.
4.6★
+0.1 this month
100%
answered
12 min
median reply
9 of 11 wait mentions were Friday or Saturday, 6–8 p.m.
Try this: a host check-in at the 10-minute mark on weekend nights.
Sample report for a demo business.
Every reply follows your guidelines and sounds like you. You or our team approve anything hard. And every monthly report is read by a person before you see it.
$39/ month
Google replies you approve, weekly digest.
$79/ month
All review sites, automatic replies to happy reviews, monthly insights report.
$199/ month
Our team checks every reply, plus a monthly strategy call.
We’ll pull your unanswered reviews and write replies to three of them, so you can see exactly how you’d sound.
For marketing agencies
Manage all your clients in one place, or sell it under your own brand. Wholesale from $15 per location.
Become a partnerNo. Replies are written from your answers about tone and signed by a real person on your team. You can edit any reply before it posts, and tough reviews always come to you or our team first.
Yelp and G2 only let the business itself post replies, so we write the reply and you paste it in with one tap. Google and Trustpilot replies post for you.
No one should promise that. We help you answer every review well, invite unhappy customers to talk with you directly, and flag reviews that break a site’s rules so you can report them.
No. Plans are month to month, with two months free if you pay yearly.