Blog

Guides for business owners who care about their reviews

Practical, research-backed advice on replying to reviews, protecting your rating and turning customer feedback into a better business.

Replying to reviews

How to Respond to Negative Reviews: A 4-Step Guide

Thank them, own it, take it offline, sign it — with example replies you can adapt today.

Read the guide →

Local SEO

Does Responding to Reviews Help Your SEO and Your Rating?

What the research and Google actually say, and a practical checklist for local businesses.

Read the article →

Rules and policies

Can You Offer a Discount for a Review?

What the FTC rule and Google’s and Yelp’s policies mean for your review requests and recovery offers.

Read the article →

See how your replies would sound.

Get a free review audit: we’ll write replies to three of your unanswered reviews.

Get my free audit